Effective Date: May 24, 2024
Welcome to ShockedFrappe.com (the “Website”). We are delighted to occasionally offer physical items such as certificates, keychains, and other goodies to our valued users. Please read our Shipping and Delivery Policy carefully to understand how we manage the shipping and delivery of these items.
1. Shipping and Delivery Overview
1.1 Shipping Destinations
We ship physical items to addresses within India and to select international locations. If you are outside of our shipping area, we will notify you accordingly.
1.2 Collection of Shipping Information
When you place an order for physical items, we will collect necessary information, including your name, shipping address, and contact details. This information is used solely for the purpose of fulfilling your order.
2. Shipping Methods and Timing
2.1 Shipping Methods
We use reliable courier services to ensure your items are delivered safely and on time. Shipping methods may vary based on the destination and nature of the items being shipped.
2.2 Processing Time
Orders are typically processed within 3-5 business days. You will receive a confirmation email once your order has been processed and shipped.
2.3 Delivery Time
Delivery times vary based on your location:
- Within India: 5-10 business days from the date of shipment.
- International: 10-20 business days from the date of shipment.
Please note that these are estimated delivery times and actual delivery times may vary.
3. Shipping Costs
3.1 Domestic Shipping (within India)
Shipping costs for deliveries within India are calculated based on the weight and dimensions of the package and the delivery location. Shipping charges will be displayed at checkout before you complete your purchase.
3.2 International Shipping
International shipping costs are calculated based on the destination country, weight, and dimensions of the package. International shipping charges will be displayed at checkout before you complete your purchase.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.
5. Delivery Issues
5.1 Incorrect Address
Please ensure that you provide the correct shipping address at the time of purchase. We are not responsible for items shipped to an incorrect address provided by the user.
5.2 Lost or Damaged Items
If your item is lost or damaged during shipping, please contact us immediately at contact@shockedfrappe.com. We will work with the courier service to resolve the issue and ensure you receive a replacement if applicable.
6. Returns and Exchanges
6.1 Eligibility
Due to the nature of our items, returns and exchanges are not typically accepted unless the item you received is damaged or incorrect. If you have any issues with your order, please contact us within 7 days of receiving your item.
6.2 Process
To request a return or exchange, contact us at contact@shockedfrappe.com with your order number and a description of the issue. We will provide instructions on how to proceed.
7. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Email: contact@shockedfrappe.com
Thank you for your support and for being a part of the ShockedFrappe.com community. We strive to provide a delightful experience with every order you place with us.
By placing an order on ShockedFrappe.com, you agree to this Shipping and Delivery Policy. If you do not agree with this policy, please do not place an order for physical items on our Website.
